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Privacy Policy for Triyant Pte Ltd

Effective Date: July 22, 2025

Triyant Pte Ltd (Company Registration No. 201835272H, "Triyant," "we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and manage your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore, and other applicable laws and regulations.

This Privacy Policy applies to personal data collected through our website www.triyant.sg, our services, communications, and interactions with you.

 

1. What Personal Data Do We Collect?

We collect various types of personal data depending on your interaction with us:

1.1. When you visit our website:

  • Technical Data: IP address, browser type and version, operating system, time zone setting, referring/exit pages, unique device identifiers, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, including pages viewed, links clicked, and dates/times of access. This is often collected through cookies and similar technologies (see Section 6).

1.2. When you contact us (e.g., via contact forms, email, phone calls, live chat):

  • Contact Information: Name, email address, phone number, company name.

  • Communication Content: Details of your inquiries, requests, or messages.

1.3. When you engage us for services (e.g., as a client or prospect):

  • Identification & Contact Information: Name, job title, company name, business email address, business phone number, business address.

  • Financial Information: Payment details (though we typically use third-party payment processors and do not store sensitive payment card information directly).

  • Project-Related Information: Information necessary for the execution of our software development services, which may include details about your business operations, technical requirements, and potentially (if provided by you for testing or development purposes) certain types of personal data related to your customers or users (in which case, a separate Data Processing Agreement (DPA) will be required).

  • Account Information: Usernames and passwords for access to client portals or project management tools (where applicable).

1.4. From other sources:

  • We may receive personal data about you from third parties, such as business partners, public sources, and social media platforms, for marketing or business development purposes, in compliance with applicable laws.

 

2. How Do We Use Your Personal Data?

We use your personal data for the following purposes:

2.1. To Provide and Manage Services:

  • To respond to your inquiries and fulfill your requests.

  • To manage our relationship with you, including sending you project updates, invoices, and service-related communications.

  • To deliver the software development and consulting services you have engaged us for.

  • To provide customer support and technical assistance.

2.2. For Business Operations & Improvement:

  • To understand how our website and services are used and to improve their functionality and user experience.

  • To manage our internal business operations, including record-keeping, billing, and accounting.

  • To analyze business performance and develop new services.

  • For quality control and training purposes.

2.3. For Marketing and Communication:

  • To send you marketing communications, newsletters, and information about our services, promotions, or events that may be of interest to you (you can opt-out at any time).

  • To personalize our communications and offerings to you.

  • To conduct market research and surveys.

2.4. For Security and Legal Compliance:

  • To protect the security and integrity of our website, systems, and data.

  • To prevent fraud and other illegal activities.

  • To comply with applicable laws, regulations, legal processes, and government requests (e.g., tax, audit, anti-money laundering).

  • To establish, exercise, or defend legal claims.

 

3. How Do We Disclose Your Personal Data?

We may disclose your personal data to the following categories of recipients:

3.1. Within Triyant: To our employees, contractors, and authorized personnel who have a legitimate need to access the information for the purposes outlined in this Privacy Policy.

3.2. Service Providers: To third-party service providers who perform functions on our behalf, such as:

  • IT infrastructure and cloud hosting providers.

  • Analytics providers.

  • Customer relationship management (CRM) systems.

  • Payment processors.

  • Marketing and communication platforms.

  • Professional advisors (e.g., lawyers, accountants, auditors). These service providers are contractually obligated to protect your personal data and use it only for the purposes for which we disclose it to them.

3.3. Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the acquiring entity.

3.4. Legal Requirements: When required by law or to respond to valid legal processes, such as a court order or subpoena.

3.5. Protection of Rights: To protect the rights, property, or safety of Triyant, our clients, or others, including enforcing our Terms and Conditions.

 

4. Transfer of Personal Data Outside Singapore

As a software development company, we may utilize cloud-based services or engage with international partners, which may involve the transfer of your personal data to countries outside of Singapore.

When we transfer your personal data outside Singapore, we will take reasonable steps to ensure that the recipient organization is subject to legally binding obligations to protect the transferred personal data to a standard comparable to that under the PDPA, or we will take other measures as required by the PDPA (e.g., obtaining your consent).

 

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include but are not limited to:

  • Encryption of data in transit and at rest.

  • Access controls and authentication procedures.

  • Regular security audits and vulnerability assessments.

  • Employee training on data protection.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies (e.g., web beacons, pixels) to enhance your Browse experience, analyze website traffic, and for marketing purposes.

  • Cookies: Small text files placed on your device.

  • Types of Cookies We Use:

    • Strictly Necessary Cookies: Essential for the website to function (e.g., for navigation).

    • Analytical/Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

    • Functionality Cookies: Remember your preferences (e.g., language choices).

    • Targeting/Advertising Cookies: Used to deliver relevant advertisements (e.g., Google Ads, LinkedIn Insight Tag).

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. 

 

7. Your Data Protection Rights

Under the PDPA, you have certain rights regarding your personal data. You may have the right to:

7.1. Access: Request access to your personal data held by us. We may charge a reasonable fee for providing access, as permitted by law.

7.2. Correction: Request correction of any inaccurate or incomplete personal data we hold about you.

7.3. Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal data for any purpose, subject to any legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you.

7.4. Other Rights: Depending on the specific circumstances and applicable laws, you may have other rights, such as data portability or erasure.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 10. We will respond to your request within the timeframes required by the PDPA.

 

8. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulations. When personal data is no longer needed for these purposes, we will securely delete or anonymize it.

 

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of any third-partywebsites you visit.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

 

11. How to Contact Us / Data Protection Officer

If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer (DPO) at: dpo@triyant.sg.